Returns & Exchanges

At GO Industrial, we stand behind the quality of our industrial equipment and supplies. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our customer support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Shipment

Securely pack the items in their original industrial packaging, ensuring all manuals, accessories, and the RMA form are included to prevent damage during transit.

3

Dispatch the Goods

Affix the provided shipping label to your package and drop it off at an authorized carrier location, or schedule a pickup for heavy machinery returns.

4

Inspection and Refund

Once our warehouse team inspects the equipment for quality compliance, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing