GO General Service

Includes inspection, diagnosis, and quotation only. Repairs are not included in this fee

The GO Assessment & Quote Service is designed for customers who prefer a pay-as-you-go approach to servicing, rather than committing to one of our comprehensive GO Package Services upfront.

This service includes a thorough inspection and diagnosis of your equipment by our expert technicians. Once assessed, we will provide a detailed quote outlining the required repairs and parts.

This is a standalone assessment product - it does not include any repair work. If you prefer a faster, more cost-effective solution, we recommend booking a GO Package Service instead.

What’s Included:

• Equipment intake and check-in

• Visual inspection and functional testing

• Strip-down and diagnostic assessment

• A written quote for necessary repairs

What Happens Next:

• After your unit is received, we will email you a quote within approximately 7 business days

• You will have 3 business days to approve the quote and confirm your repair slot

• If you do not respond within 3 days, the quote and repair timing may need to be re-issued based on workshop availability and part lead times

• If we do not receive a response within 7 days of sending the quote, your unit will be removed from the service queue

Terms & Conditions:

1. Inspection Fee: The $330 fee covers labour for inspection and quotation only. It is non-refundable and does not contribute to repair costs.

2. Lead Time: Allow up to 7 business days from booking for assessment and quotation. This timeframe is approximate and may vary depending on workload.

3. Quote Approval: Customers have 3 business days from the time of quote issue to accept and pay for the quoted repair. After this period, availability and pricing may change.

4. Abandoned Equipment: If no response is received within 7 days of the quote being sent, your unit will be removed from the queue and set aside for collection.

5. Uncollected Equipment: Once notified that your unit has been removed from the queue, you will have 7 days to collect it. Units not collected within this timeframe will be considered abandoned and disposed of without further notice.

6. No Express Handling: This service is not prioritised over package bookings. Lead times for repairs are variable depending on part availability and workshop load.

7. No Repairs Without Approval: Repairs will only commence once full payment for the quoted work has been received.

Want Faster Turnaround and Better Value?

Our GO Package Services include fixed pricing, priority scheduling, and commonly replaced parts to ensure a smoother, faster repair process. Ask our team which package is right for your unit.